As a resident of Utrecht, you often buy expensive products locally, such as in shops along the Oudegracht or Hoog Catharijne. For such purchases, a deposit or advance payment is frequently requested. There are clear rules on the maximum amount and your rights if things go wrong, such as in case of cancellation or if the seller goes bankrupt.
When is a Deposit Common in Utrecht?
In the Utrecht region, deposits are mainly seen for:
- Custom-made items, such as furniture from local workshops
- Kitchens from Utrecht showrooms
- Cars at dealers in the city or surrounding area
- Large orders via Utrecht webshops or physical stores
How High Can the Deposit Be?
The law sets no fixed maximum, but industry guidelines provide guidance for Utrecht buyers:
- For kitchens: no more than 25-50% of the total price
- For furniture: maximum 50%
- Try to pay the remainder as late as possible, ideally upon delivery to your Utrecht home
What Are the Risks of a Deposit?
Especially with high amounts, you face risks as a Utrecht consumer:
- In case of seller bankruptcy: your deposit is often not recoverable, unless protected
- If the seller fails to deliver: recovery can become a legal battle at the Utrecht District Court
How to Protect Yourself in Utrecht?
Minimize risks with these tips, specifically for local purchases:
- Choose Utrecht companies affiliated with CBW-recognized trade associations or Thuiswinkel.org
- Pay with credit card for possible chargeback via your bank
- Request a bank guarantee for amounts over €1,000
- Pay the full amount only upon delivery or installation
- For free advice: contact Het Juridisch Loket Utrecht at Catharijnesingel
What if You Cancel in Utrecht?
If you as buyer cancel, these rules apply:
- For standard products: usually you get the deposit back, minus reasonable cancellation fees
- For custom-made goods: you may lose part or all of the deposit
- Always read the general terms and conditions and check uncertainties with the Municipality of Utrecht or Het Juridisch Loket
Rights in Case of Non-Delivery by the Seller
If the seller defaults, as a Utrecht resident you are entitled to full refund of your deposit. In case of issues, you can initiate proceedings at the Utrecht District Court for enforcement.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.