If a webshop in the Utrecht region goes bankrupt after your payment, you risk losing your money. Fortunately, as a Utrecht resident, you can take steps to limit your losses, with help from local organizations such as Het Juridisch Loket Utrecht.
What Happens in Bankruptcy?
In a bankruptcy in Utrecht, the Utrecht District Court appoints a trustee to manage and liquidate the estate. As a consumer, you rank as an ordinary creditor at the back of the line, which makes repayment difficult. Contact Het Juridisch Loket Utrecht for free advice on your rights.
Product Not Yet Received?
Have you paid but not yet received delivery from a Utrecht webshop?
- File your claim with the trustee appointed by the Utrecht District Court
- The chance of full repayment is limited, but not zero
- Sometimes the trustee opts to deliver anyway to save costs
For personal guidance, visit Het Juridisch Loket Utrecht.
Paid with Credit Card or PayPal?
If you paid via credit card or PayPal, request a chargeback from your bank or provider. This offers the strongest option for a refund, even for purchases from webshops active in Utrecht.
Thuiswinkel Waarborg Certification
Did you buy from a webshop with the Thuiswinkel Waarborg? Your purchase is then protected up to €10,000 against bankruptcy, providing extra security for Utrecht consumers.
iDEAL or Bank Transfer
For payments via iDEAL or direct bank transfer, stricter rules apply. Your options are:
- Submit a claim to the trustee via the Utrecht District Court
- Ask your bank for a goodwill settlement, though success is not guaranteed
The Municipality of Utrecht offers no direct assistance, but Het Juridisch Loket can refer you.
How to Prevent This?
Before buying from a webshop, as a Utrecht resident, check:
- Online reviews and overall reputation
- Presence of certifications like Thuiswinkel Waarborg
- The KVK number and registration with the Chamber of Commerce
- Options for payment on account to minimize risks
Consult Het Juridisch Loket Utrecht for more tailored tips.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.