In Utrecht everyone has the right to free client support for questions about Wmo, Wlz or youth care. An independent advisor supports you during contact with the municipality.
What does client support entail?
A client supporter provides assistance with:
- Submitting an application for care or support
- Consultation with the municipality regarding Wmo matters
- Preparing for and attending the kitchen table conversation
- Understanding official letters and decisions
- Drafting an objection letter in case of disagreement
Who is this support intended for?
Client support is available for:
- Residents applying for or receiving Wmo support
- Persons with an application or care via the Wlz
- Parents or carers who need youth care
- Informal carers seeking support
Where can I apply for client support in Utrecht?
| Type of support | Application location |
|---|---|
| Wmo | Municipality of Utrecht (social neighbourhood team) |
| Wlz | Care office or MEE Utrecht |
| Youth care | Municipality of Utrecht |
| General support | MEE, Zorgbelang or KBO-PCOB (for seniors) |
What are the costs?
The support is entirely free. The Municipality of Utrecht is obliged to provide this free of charge.
Frequently asked questions about client support
Is the supporter independent of the municipality?
Yes, the client supporter works completely independently and advocates for your interests, not those of the municipality.
Can I bring a supporter to a kitchen table conversation?
Certainly, the supporter can accompany you during the conversation with the municipality about your support request.
How do I apply for support in Utrecht?
Contact the Municipality of Utrecht or the social neighbourhood team. They will refer you to the right supporter.
Additional information and contact in Utrecht
For legal questions, you can go to the Juridisch Loket Utrecht at Catharijnesingel 55. For cases that go to court, the District Court of Midden-Nederland at Vrouwe Justitiaplein 1 is the designated location.