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File a Complaint About Personal Data in Utrecht

Do you have a problem in Utrecht with how the government handles your personal data? File a complaint with the Dutch Data Protection Authority (AP) or seek help via the Juridisch Loket Utrecht.

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If the government in Utrecht does not handle your personal data correctly, you can file a complaint with the Dutch Data Protection Authority (AP).

When can you file a complaint?

A complaint with the AP is possible in the following situations:

  • The government processes your data without consent
  • Your request for access is refused
  • Incorrect data is not corrected
  • Your data has been leaked due to negligence
  • Data is shared without a legal basis

First contact the government

Before involving the AP, you must:

  1. File a complaint or request with the relevant authority in Utrecht
  2. Wait for a response (maximum 1 month)
  3. If dissatisfied, you can proceed to the AP

How do you file a complaint with the AP?

  • Via the website autoriteitpersoonsgegevens.nl
  • Provide a detailed description of the situation
  • Attach relevant documents or evidence
  • The process is free of charge

What does the Dutch Data Protection Authority do?

StepDescription
MediationThe AP tries to find a solution between the parties
InvestigationIn case of serious violations, an in-depth investigation is initiated
SanctionsFines or obligations for the infringing authority

Alternative route: the court

You can also bring a case before the civil court, for example for:

  • Stopping unlawful data processing
  • Claiming damages

In Utrecht, you can go to the Rechtbank Midden-Nederland, Vrouwe Justitiaplein 1 for this.

Frequently asked questions about complaints in Utrecht

How quickly does the AP handle my complaint?

The AP aims to provide a response within 3 months, but for complex cases this may take longer.

Can I get compensation via the AP?

No, the AP does not award damages. For this, you must start a case at the court in Utrecht.

Is my complaint anonymous?

No, your data is shared with the authority you are complaining about. Anonymous complaints are not processed.

Extra support in Utrecht

For legal advice, you can contact the Juridisch Loket Utrecht, located at Catharijnesingel 55. They offer free help with filing a complaint or preparing a case.