In distance selling, there is no direct contact between the buyer and seller. This includes, for example, purchases via webshops or telephone orders. The law provides extra protection because you cannot inspect the product beforehand.
What does distance selling entail?
Distance selling (regulated in Section 7.1.9A of the Dutch Civil Code) is an agreement concluded without the physical presence of both parties, via channels such as:
- Online platforms (webshops, marketplaces)
- Telephone sales
- Mail-order services
- Email correspondence
Obligations of the seller
Prior to the purchase, the seller must provide transparent information about:
- Business name and contact information
- Essential product characteristics
- Full price including any additional costs
- Payment and delivery conditions
- The right of withdrawal (or exclusion thereof)
- Duration and termination options of the agreement
Order confirmation
After the purchase, the consumer must receive a confirmation on a durable medium (such as email or PDF) with all relevant details and a withdrawal form.
Delivery time
Delivery must take place within 30 days, unless otherwise agreed. If this period is exceeded, the consumer may cancel the agreement after serving notice of default.
Responsibility upon delivery
The risk of damage or loss during transport lies with the seller until the product is delivered. Only after receipt does responsibility transfer to the buyer.
Frequently asked questions about online purchases in Utrecht
What is my right to return?
For online purchases, you have 14 days to return without reason, except for certain legally established exceptions.
How long does the legal warranty apply?
Products must function for at least 2 years. Defects within the first 6 months are presumed to have been present at the time of purchase.
Can I claim interest on outstanding amounts?
Yes, you can claim statutory interest (approximately 8% per year) on the amount due.
What to do in case of misleading practices?
You can report to the consumer organisation, the authorities or initiate legal proceedings.
What does a credit agreement entail?
A credit agreement sets out the conditions for borrowing money, including interest and repayment.
Legal support in Utrecht
For legal advice on distance selling, you can go to the Juridisch Loket Utrecht at Catharijnesingel 55. Disputes can be submitted to the Rechtbank Midden-Nederland, located at Vrouwe Justitiaplein 1.