In Utrecht, unfair commercial practices are common among local shops or online providers targeting city residents. This includes misleading advertising, hidden additional costs, or aggressive sales methods. Such practices are legally prohibited, and Utrecht residents can take action for compensation or contract termination.
What are unfair commercial practices in Utrecht?
According to Article 6:193a of the Dutch Civil Code (DCC), a commercial practice qualifies as unfair when a business in the Utrecht region:
- Breaches standards of professional diligence
- Undermines the consumer's ability to make an informed decision
For advice on this, contact Het Juridisch Loket Utrecht.
Recognizing misleading practices
Misleading information in a Utrecht context may include:
- False product claims, such as exaggerated benefits of local services
- Vague or contradictory language in advertisements
- Omission of key details, such as extra delivery costs in the city
- Illegal use of quality marks or Utrecht-specific labels
Avoiding aggressive practices
Aggressive methods in the Utrecht market include:
- Threats or pressure during sales conversations
- Use of physical or mental intimidation
- Exploitation of vulnerable positions, such as with elderly residents in the neighborhood
- Inappropriate influence on decisions
The blacklist of prohibited practices
Dutch law lists specific unfair practices that are always illegal, including in Utrecht:
- False claims about membership in industry codes
- Use of fake certificates or Utrecht 'quality marks'
- Presenting offers as 'free' with unexpected costs
- Incorrect health claims about products
- Participation in pyramid schemes or similar setups
Consequences and steps in Utrecht
- As a Utrecht resident, you can terminate the purchase agreement
- Claim compensation via the District Court of Utrecht
- The Authority for Consumers & Markets (ACM) can impose fines up to 10% of annual turnover
The Municipality of Utrecht also provides information on consumer rights via its website. If you suspect violations, contact Het Juridisch Loket Utrecht for free initial assistance.
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden. Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn. Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag. Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan. Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.Veelgestelde vragen
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