In Utrecht, when repair or replacement of a defective product is not feasible, as a resident, you have the right to claim a price reduction at the Utrecht District Court. You may keep the product but pay a reduced amount that matches the diminished value due to the defect. This is established in consumer law and provides a practical solution for Utrecht residents.
When Can You Demand Price Reduction in Utrecht?
Price reduction is a suitable remedy if:
- Repair and replacement are impossible due to the nature of the defect
- The supplier cannot perform the repair or replacement within an acceptable period
- The process of repair or exchange causes too much inconvenience in your daily life in Utrecht
- You want to continue using the product despite the defect
For personal advice on your situation as a Utrecht resident, contact Het Juridisch Loket Utrecht.
How is the Discount Calculated?
The reduction must be proportionate to the severity of the defect. For example, a noisy washing machine that still functions qualifies for a smaller discount than a model that is completely broken and doesn't spin. This ensures a fair assessment in local disputes.
The Calculation Method
The discount amounts to the difference between the market value of a flawless product and that of the defective one. Suppose an item normally costs €500, but due to the defect, it's only worth €350, then the price reduction is €150. In Utrecht court cases, the Utrecht District Court uses this formula to settle disputes.
Difference with Compensation for Additional Damage
Price reduction focuses solely on the lower price of the product itself, while damage compensation covers extra costs you as a Utrecht resident have incurred, such as alternative repairs through a local mechanic or travel expenses. Both options can exist alongside each other, but may require intervention from the Municipality of Utrecht in broader consumer complaints.
Choosing Between Price Reduction and Contract Termination
As a Utrecht resident, you face a choice: either apply price reduction to keep the product at a discount, or terminate the contract for full refund and return. Simultaneous application of both is not allowed under the law. Consult Het Juridisch Loket Utrecht for guidance in your procedure at the Utrecht District Court.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.