As a resident of Utrecht, you have the same consumer rights with streaming services like Netflix, Spotify, and Disney+ as elsewhere in the Netherlands. You can cancel your subscription monthly and can expect a reliable service. For issues, you can turn to Het Juridisch Loket Utrecht for free advice.
Cancelling Your Subscription
These services operate on subscriptions, where after the initial period, you can cancel monthly with a notice period of at most one month. The cancellation procedure must be as straightforward as the sign-up process itself, in accordance with Dutch legislation.
Price Changes
If a streaming service raises the price, it is required to:
- Inform you well in advance, at least one month ahead
- Give you the opportunity to cancel free of charge
- For an annual subscription, implement the increase only after the end of the term
In Utrecht, for unreasonable changes, you can seek advice from the municipality or Het Juridisch Loket.
Outages and Service Quality
As a subscriber, you are entitled to a properly functioning service. In case of persistent outages, you can:
- Demand compensation, such as a discount on your bill
- Cancel the subscription if the issues are structural
For disputes over outages in Utrecht, you can file a complaint with the Rechtbank Utrecht.
Account Sharing
Many platforms impose limits on sharing accounts with others. This is permitted via the terms and conditions, but always check the specific rules of your service to avoid fines.
Content Removal
Services may remove titles from their library, for example due to license expiration. This normally does not entitle you to a refund, unless you paid explicitly for that content. In Utrecht, if in doubt, consult Het Juridisch Loket.
Free Trial Subscriptions
At the end of a free trial period, you must consciously consent to switching to a paid subscription. An automatic conversion without your active approval (via a 'negative option') is not permitted and can lead to reimbursement of costs.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.