Consumer law provides protection to buyers in transactions with businesses in Utrecht and beyond. It includes rules on defective products, misleading advertisements, and unreasonable contract terms. As a consumer, you have more rights than you might realize.
What does 'consumer' mean?
A consumer is someone who purchases goods or services for personal use, not for business purposes. Only in that capacity do you enjoy the special protection of consumer law.
Reasons for consumer protection
The law protects consumers for various reasons:
- Businesses often have more expertise and resources
- Consumers are usually in a weaker position during negotiations
- Products are becoming increasingly complex
- It is difficult for individuals to enforce their rights
Key legislation
- Civil Code Book 7 - Regulates consumer sales, warranties, and product conformity
- Unfair Commercial Practices Act - Prohibits misleading practices and aggressive sales techniques
- Distance Selling Act - Provides a cooling-off period for online orders
- Consumer Credit Act - Protects in cases of loans and installment payments
European influence
A large part of consumer law is based on EU legislation. These directives guarantee a basic level of protection in all EU countries. The Netherlands may apply stricter rules, but not milder ones.
Mandatory rules
Much of consumer law is of a mandatory nature, meaning that deviations to the detriment of the consumer are invalid. Contract terms that conflict with these laws can be declared null and void.
Frequently asked questions about consumer law in Utrecht
What are my rights regarding returns?
For purchases made online, you have 14 days to return without reason, except for specific exceptions provided by law.
How long is the warranty period?
Products must function for at least 2 years. Defects within the first 6 months are presumed to have been present at delivery.
Can I claim interest on outstanding amounts?
Yes, you are entitled to statutory interest (approximately 8% per year) on unpaid amounts.
What to do in case of unfair practices?
You can file a complaint with the Consumers' Association, a government authority, or bring the matter before the court.
What does a credit agreement entail?
A credit agreement sets out the conditions for borrowing money, including interest and repayment schedule.
Help in Utrecht
For legal support, you can go to the Juridisch Loket Utrecht at Catharijnesingel 55. In addition, the District Court of Midden-Nederland at Vrouwe Justitiaplein 1 handles consumer law cases in the region.